The Cleaners

Cleaning Products

Your safety and satisfaction are of utmost importance to us. If you request eco-friendly supplies, we’ll use only green and eco-friendly products for your apartment cleaning. ...

How many maids will be at my house?

Q. How Many Maids Will Be At My Home? A. We use the single cleaner model, so every home is assigned to 1 NW Maids Pro, however if the home is larger, or our schedule is busy we may ...

Will cleaner call when they are on their way?

Q: Will they call when they are on their way? You can request that the cleaners call or text once they are on their way, to get a better understanding of what time throughout the ...

How do you make sure we are getting a maid that I can trust?

Q. How Do You Make Sure We Are Getting A Maid That I Can Trust? A. We have several ways to make sure the Pros that work with NW Maids are positive, trustworthy & awesome cleane ...

Can I choose which maids will return to my house?

As we want our clients to be completely happy with our service, we’ll do our best to always send the same professionals to take care of your home, apartment, or tend to your ...

Arrival Late

There is a 2 hour window for cleaners, if the 2 hour arrival window has passed then apologize and let caller know you will get your colleague to follow up. Provide details in notes ...

Do I have to be home when your cleaners arrive?

You don’t have to be home for your appointment. When you book our services, you can leave a note in the special instructions to let us know how to enter your home if you&rsqu ...

Should you tip maids?

You are not required to leave tips for the technicians in charge of your recurring maid service. However, if you wish to express your gratitude or commend your housekeepers for a j ...